Dear Valued Customer,
We sent you an Email Notification regarding an important update about your Email Domain with ABC Communications.
We kindly request that you check your spam folder in case you have not received the email in your inbox.
We wanted to inform you that our records indicate that you have an email address/domain that will be nonoperational from the date mentioned in the letter.
Your ABC Communications provisioned email address/domain will be impacted by this change and your access to emails delivered and housed will be inaccessible post the mentioned date.
Please update any login account information or password recovery settings associated with this email address before the deadline.
Get a head start
We understand that this change may impact your email communication, and we want to ensure a smooth transition for you. Therefore, we recommend taking the following steps prior to the decommission:
Research and select an alternative email service provider that suits your needs. Some popular choices may include Gmail, Outlook, and others.
Begin the process of transferring your emails, contacts, and email folders to your new email address/domain.
Make sure to complete the migration before the mentioned date in your letter when the affected email addresses will be decommissioned.
Please call Mascon by TELUS at 1-866-832-6020 to close out your email account with us.
Note: ABC Web Link* may be able to help you keep your email address.
For more information visit:
www.abcweblink.ca/email
* ABC Web Link is a separate company and is not connected to or owned by ABC Communications, Mascon by TELUS, or TELUS.
Frequently Asked Questions:
Will I have access to my email domain afterward?
No. All email access will be removed after the mentioned date. Also remember to update any login account information or password recovery settings associated with this email address before the deadline.
Will there be any way to retrieve or recover information after?
No. All information and data will be removed after the mentioned date. That is why it is important to transfer all your files and emails to an alternative platform.
Does this mean I am losing my internet services as well?
This communication is intended specifically for your email services with ABC Communications. However, in the event that there is an impact on your internet services, an additional communication may be sent to you.
How do I download my emails to my computer or desktop?
If you need help downloading your emails to your computer, we recommend contacting the new email provider for assistance.
How do I import and transfer my emails to the new email platform?
Please note that we are unable to provide troubleshooting support for alternative email platforms. If you encounter any issues while importing your emails, contacts, or email folders, we recommend contacting the customer support team of your new email service provider for assistance.
How do I know what email address/domain is impacted?
Please call Mascon by TELUS at 1-866-832-6020 to find out more about your email address that is being impacted.
If you have any questions regarding this transition, please do not hesitate to reach out to our support team. We are here to help you during this process.
Thank you for your understanding and cooperation. We value your continued support as our valued customer.
Sincerely,
The ABC Communications and Mascon by TELUS Teams