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Frequently Asked Questions - Residential Digital Telephone Service

Q: Will digital phone customers need to purchase additional phones or equipment?
A: Customers with touch-tone phones will not need to purchase new equipment. Simply plug the supplied adapter into any high-speed internet connection. There is no need to purchase any new telephones as this service will accommodate your present phones.  Depending on the circumstances, there may be a need for additional equipment such as a router. The customer is not responsible for purchasing or leasing this adapter.

Q: How is ABC Voice Link Residential Digital Telephone service different from my current local telephone service?
A: ABC Voice Link Residential is an internet service that allows a user to make local and long distance calls in a similar way as you currently do using your existing phone service. The telephone features added can be used with any standard phone set and your computer.

Q: Can I keep my current phone number? 
A: Yes. We can port your number so it remains the same. A small one-time fee will apply. You can continue to receive calls from family, friends and companies you deal with. The only exception would be if you decide to move to a new location in a different area where the first three digits of your existing phone number are not supported. You would then be given a new series of numbers to choose from.
 
Q: If my electricity goes out, will I still be able to use my digital phone?
A: In the event of an electrical outage or any unforeseen occurrence, it is recommended that you have a secondary communications device available such as a cellular phone. We also recommend a backup power supply device such as a Universal Power Supply (U.P.S.) which is good for brief power outages.
 
Q: Can I get the 411 service with ABC Voice Link Residential Digital?
A: Yes. Voice Link Residential offers 411 directory service. To use this service, simply dial (area code) 555-1212 for information in Canada and the US. There is a charge for each directory assistance call made. (Note: Directory assistance can also be accessed via your computer at http://www.canada411.ca).

Q: Is there a service contract requirement?
A: There is no need for a contract as month-to-month billing is available; however, ABC is pleased to provide one, two and three year options to further increase your savings. Please see our plans available on our website.

Q: Are digital phone calls kept private?
A: Yes! With broadband service, your calls are just as secure as with any other telephone provider.

Q: What features are included with ABC’s Voice Link Residential Digital Telephone service?

  • 911 Service
  • Standard Calling Features: Voicemail, Caller ID, Call Waiting, Call Forwarding, Call Return, Repeat Dialing, Do Not Disturb, Call Block, 3-Way Calling, Call Transfer, Call Hunting
  • Low North American Long Distance Rates

Q: What are the benefits of using Voice Link Residential Digital Telephone service (VoIP)?
A: ABC's Voice Link Residential VoIP is perfect for a wide range of high-speed internet users including: 

  • Families that want an inexpensive, second phone line solution 
  • People who want to receive calls without friends or family incurring long distance charges 
  • Home office workers

Q: Can ABC Voice Link Residential Digital Telephone service be used as a home fax line?
A: Yes. We provide high-quality digital fax, but it needs to be on its own dedicated line.

Q: Will my alarm system work with ABC Voice Link Residential Digital Telephone service?
A: ABC Voice Link may not be compatible with some security systems. You may be required to maintain a telephone connection through your local exchange carrier to use any alarm security system with monitoring functions. Contact your alarm company to determine the compatibility of their alarm monitoring or security system services.